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Tags: books, brick-and-mortar, digital, ed, google, l&l, libraries, tech
Remember when you could call a business on the telephone and a human being would answer? Are you overcome by a wave of nostalgia just thinking about it? Phone trees are efficient and cost effective, from a business perspective, but they are dreadful for consumers. Customer service requires a human touch. Subjectivity, empathy, clarifying questions, all help consumers feel as though there is someone on their side. Computers just can’t do that. This is why digital libraries will never be able to replace brick and mortar libraries.
It can be argued that print collections and digital collections are relatively comparable. Each has its own unique set of pros and cons. Several users can access digital materials simultaneously, they can use them on or off site, and they can search them by keyword. Print materials are portable, and don’t rely on Internet connectivity. They allow non-wired patrons to use resources, thereby democratizing access to information. But overall, it cannot be said that one format is universally better than the other. They are both important for different reasons.
So the brick and mortar/digital debate for libraries has to go deeper than format. And it comes down to people. Libraries provide more than collections. They provide services and most of those services cannot be performed by computers. Or at least computers cannot meet patron needs any better than phone trees can answer customer calls. Would it be cheaper to have only digital libraries? Probably. But somehow the consumer was left out of the “crossover to phone tree” decision. And before we start implementing the “crossover to digital libraries” decision, we need to consider the other costs – those to patrons. This is particularly important in schools.
In schools, classroom teachers are more burdened than ever and students are, thanks to their experience as digital natives, lazier than ever – it’s not their fault. Advances in information technology have made locating information too easy for them. Moreover, students are not typically discriminating researchers. They need extensive instruction on resource evaluation and citation. Classroom teachers have neither the time nor the inclination to teach these skills; yet, they rank very high on the list of most important exit skills in a k-12 program. School librarians are educators first, and librarians second, and it is their responsibility to build programs that help students develop and hone these skills. Strong library programs, which can only be offered in brick and mortar facilities, are essential to the educational process.
So while it might be tempting, in this harsh economic climate, to consider replacing school libraries with…what? Digital collections? There is no comparison between a library program and a digital collection because the missing element, the human component, the instructional piece, is lost. And without that, the digital collection will just go to waste. After all, who will teach students to reach out beyond the first ten hits in Google and a Wikipedia post?
Michelle Luhtala, Library Media Specialist
New Canaan High School, New Canaan, CT
© 2010 Created by Jennifer Ragan-Fore